Frequently Asked Questions

If you have any questions regarding your new art please contact me in advance at neetapopatkataria@gmail.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

How is my payment handled?

Payments are taken through Stripe in British Pounds Sterling. You can also pay by PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 to 7 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.

Can I collect Items?

Yes. If you would like to collect your items, you can do so for free by selecting the appropriate option in the Shopping Cart.

Is Delivery cost included?

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.

Can items be shipped internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Please note that you will be responsible fo paying all duties, taxes and other fees levied outside of the UK. Message me with your details and the piece you would like and I can give you shipping options.

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a return agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

Please note that I do not accept liability for shipping loss or damage of returned goods.

Where you are eligible for a refund, I will credit the card which you used to purchase the items.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

Prints

Currently, I am not supply my prints with frames. I will be carefully packing in them in cardboard tubes so they are protected and arrive to your home in perfect condition. If however you would like a frame, then I can provide you with the contact details of professional framers.

Do you do commissions?

Yes, I am happy to create beautiful artwork painted just for you. Kindly get in touch with me. Once you decide to commission an artwork, a deposit will be required.